NAPOLCOM RO1 provides ECB Webinar for Frontline Services Providers


The National Police Commission Regional Office No. 1 is unceasingly developing and providing trainings and programs to help its personnel, the Philippine National Police and other frontline service providers broaden their knowledge and talents, reinforce their values, and establish personal and professional growth in pursuit of public service.

The Enhanced Capability Building Webinar was designed to provide the Frontline Service Providers (FSPs) with the basic concepts of public service, best practices in clients/customer handling and techniques and procedures of Scene of the Crime Operation (SOCO). Specifically, the webinar aimed to provide trust and enhances the effectiveness of public service delivery by frontline service providers amidst CoVID-19 pandemic through the basic concepts included in RA 6713; equip participants on proper client and customer management; and, develop the efficient and effective way of preserving crime evidence.

The Regional Office conducted the abovementioned webinar on 28 June 2021 at 9:30 in the morning covering seven (7) training hours. Said webinar was joined by 144 Personnel of four (4) Police Provincial Offices of Region 1 to include Ilocos Norte, Ilocos Sur, La Union and Pangasinan, and healthcare personnel of Rosario Maclang Bautista General Hospital in Quezon City.

During the opening, Ms. Cecile Joy C. Ofiana, Administrative Aide IV led the invocation followed by acknowledgement of participants. Atty. Mary Hazel D. Gavina-Bela-o delivered her opening message and warmly welcomed the participants. Ms. Marivic R. Marzan, Acting Planning Officer III formally introduced the three (3) Subject Matter Experts (SMEs).

On the morning session, Ms. Liberty E. Abenes, Chief of Inspection and Audit Section tackled the Overview of Republic Act No. 6713 also known as “Code of Conduct and Ethical Standards for Public Officials and Employees”. She defined the different terms relating to public service. She also discussed the Norms of Conduct of Public Officials and Employees to include commitment to public interest, professionalism, justness and sincerity, political neutrality, responsiveness to the public, nationalism and patriotism, commitment to democracy, and simple living. She exemplified the Duties of Public Officials and Employees, System of Incentives and Rewards, Prohibited Acts and Transactions, Statements and Disclosure, Divestment, and Penalties.

On the afternoon session, Ms. Jamila Brianna Leslie R. Ordoño, Administrative Assistant III administered an icebreaker activity before the continuation of discussion. Ms. Fatima S. Alviarne then discussed the Topic 2 entitled “Fundamentals of FSPs” wherein she defined the meaning of FSPs, duties and functions of frontline staff members as face of company or organization, and techniques of empowering FSPs. She also defined SERVICE (Smile, Ensure communication lines are open, Refer to customer using their names, Visual appeal must be maintained, Indicate readiness to help, Customer focus and Establish rapport and be polite) and PROUD (Practice your proper personal hygiene, Remember to wear uniform properly, Only wear clothes that are neat and properly, Underwear must be appropriate and must not show, and Do last grooming before facing a customer) acronyms. She also enumerated the telephone etiquette tips and practices of handling clients.

PLtCol Meilanie Joy R Ordoño, Chief of Pangasinan Crime Laboratory and the third discussant presented and expanded “General Overview on Crime Scene Investigation.”  She defined the different terms used in Crime Scene Investigation (CSI). She also identified the three (3) components of CSI such as: 1) First Responder; 2) IOC; and, 3) Scenes of the Crime Operation (SOCO) team wherein the SOCO plays a vital role in the success of CSI. After which, she mentioned the incidents that need SOCO Procedures, and the proper crime scene processing procedure and observance of proper physical evidence preservation. She accentuated the Locard’s Exchange Principle wherein there will be a physical evidence link between – the suspect and his environment, the victim, and the crime scene. She also cited the Golden Rule of Crime Investigation which stated that “Do not touch, move, alter or take anything at the crime scene unless it has been photographed, sketched, measured and recorded.

The webinar was concluded by Atty. Allan D. Ancheta, Chief of Technical Services Division. He emphasized “Public office is a public trust” and advised participants to be mindful in delivering public service. He was also grateful to all the participants who actively participated in said webinar.


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